Returns Policy
Table of Contents
RETURNS / REFUND POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund], [store credit], or [an exchange]. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at admin@marcelolsen.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:
Calle Extremadura 11,
(Catral) Alicante,
03158,
España.
info@marcelolsen.com
+34 966 18 01 96
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange.
Please allow at least 14 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Marcel Olsen
Calle Extremadura 11,
(Catral) Alicante,
03158,
España.
info@marcelolsen.com
+34 966 18 01 96
