Shipping Policy
Table of Contents
SHIPPING POLICY
We offer delivery services for products purchased on marceloslen.com to the following countries: Austria, Belgium, France, Germany, Italy, Netherlands, Portugal, Spain and the United Kingdom (Import Duty Pre-Paid) (Please note that this is a mainland only service and excludes islands and remote regions.). If you require delivery to other countries, please contact us, as additional charges may apply.
Our goal is to deliver your order to you as quickly as possible, and the estimated delivery time is provided on the product page. If your order includes products with different delivery times (e.g., a combination of in-stock and made-to-order items or items on backorder), we can arrange for partial delivery. However, please be aware that delays in production or unforeseen circumstances related to delivery may impact the overall delivery time. If there are any delays with your order, we will strive to contact you as soon as possible to keep you informed.
We offer free furniture Standard Delivery to curb side.
delivery of in-stock furniture
For in-stock furniture, the delivery time is typically 1-3 weeks. The delivery time for made-to-order products is dependent on the production lead time in our factory. Rest assured, you will be contacted once your order is ready to be shipped.
It is your responsibility to ensure that someone is available to receive the order upon delivery. We strongly recommend having at least two people present on the delivery day to receive the products. We offer free furniture Standard Delivery to curb side.
Upon delivery, it is important to carefully inspect the products to ensure that you have received the items you ordered and that there are no visible damages. If everything is in order, the carrier will request your signature as proof of receipt.
However, if the packaging is damaged or shows any visible signs of defects, please sign for the receipt with reservations regarding potential product damages.
If a product is damaged or defective upon unwrapping, please contact our sales support immediately. To facilitate the process, please reach out to our sales support within 2 days of receiving the product, providing proof of the faulty item and including photographs. It is important to keep all original packaging. Please note that this does not affect your statutory rights.
Delivery of made-to-order products
The delivery time for made-to-order products is “ex works,” which means that the product will be finished in production and shipped from our factory. When your order is ready for delivery, we will contact you to provide the necessary information. The actual delivery time depends on the production time plus shipping time to your location.
