Returns – Simple & Stress-Free
We want you to absolutely love your Marcel Olsen purchase. But hey—sometimes things just don't work out. No worries, we've got your back.
How to Return an Item:
You've got two easy ways to send things back to us:
- Self-Return (100% Free)
Pack your item, send it back yourself, and get a full refund. Easy, simple, and did we mention totally free?
- Convenient Collection Service
Prefer to kick back and let us handle it? We'll pick it up from your doorstep. The fee depends on your original purchase price—check it out below:
Collection Service Return Fees:
Up to €6 → €5.99
Up to €30 → €6.99
Up to €60 → €9.99
Up to €120 → €15.99
Up to €220 → €19.99
Up to €300 → €29.99
Up to €1,500 → €45.99
More than €1,500 → €45.99
(Return fee deducted from your refund if you choose our collection service.)
Our 365-Day Return Promise (Yep, a Full Year!)
Changed your mind? Got cold feet? No drama—simply return any unopened, unused items with the original packaging and tags within 365 days for a full refund. We're cool like that.
14-Day Standard Policy (If You Opened It)
Did you open or use the item? No problem—you still have 14 days to send it back for a refund. Just make sure it's in decent shape, please.
Refunds always return the way they came: straight back to your original payment method.
Frequently Asked Questions
How Can I Return Unopened Marcel Olsen Furniture?
You can return any unopened Marcel Olsen product within 365 days.
There is no rush and no complicated conditions.
Simply contact us to initiate the return, then send the product back in its original condition: unopened, unused, with tags and in its original packaging.
A refund will be issued to the payment method used for the purchase.
What Items Are Non-Returnable?
Please note that the following items are not eligible for return:
- Dirty, marked, damaged, incomplete, or altered products
- Used products
- Personalised / custom / one-off products
- Outlet or discontinued products
Furniture for Businesses: Please note that our 365-day return policy does not apply to business-to-business (B2B) transactions. For B2B purchases, returns and cancellations are not permitted, and all sales are considered final. Exceptions may be made only if agreed upon prior to purchase, such as when ordering sample products before placing large orders.
If you have any questions or need assistance with your return, feel free to reach out to our customer service team!
How do I Start a Return?
Contact us at admin@marcelolsen.com.
We’ll send you a return merchandise authorization (RMA) number along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
What Should I Do If My Item Is Damaged or Defective?
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.
Is There an Independent Dispute Resolution?
If you wish to file a complaint regarding your purchase from Marcel Olsen’s webshop, complaints should be filed through the relevant channels. For private consumers residing in a EU country, the European Commission’s Online Dispute Resolution website is applicable. File your complaint at http://ec.europa.eu/odr. When submitting a complaint, please provide the following email address: admin@marcelolsen.com. Any disputes arising between a customer and Marcel Olsen will be resolved in accordance with the laws of Spain.
Making a Return with the Post Office
We do not recommend using the Post Office for returns.
In our experience, we’ve encountered slower processing times and a higher incidence of transit damage with returns sent through the Post Office.
For a smoother and more reliable return experience, we suggest exploring alternative shipping companies.
