We accept major credit cards (Visa, MasterCard, American Express), Klarna, and bank transfers.

Yes, we offer financing options through Klarna, allowing you to spread the cost of your purchase over time.

Yes, we offer bulk purchase discounts for businesses. Please contact us directly to discuss your requirements and receive a customized quote. You can also visit our business page for more information.

Yes, we offer gift cards in various denominations. They can be purchased on our website and are a great option for gifting our furniture to others.

Delivery is free on all orders.

Orders typically take 2-3 weeks to arrive, depending on your location. The courier company will contact you directly to arrange a convenient delivery time.

Yes, orders can be canceled before they are dispatched. Once your order has been shipped, cancellations are no longer possible. If you wish to cancel, please contact us as soon as possible.

Yes, if you're not completely satisfied with your purchase, you can return the item within 14 days for a full refund. Please ensure the item is in its original condition and packed in the original box.

Currently, we ship to Europe. If you're located outside of these areas, feel free to contact us for potential shipping options.

Yes, once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your delivery status.

Yes, you can view your tracking and shipping information to see the delivery date. If you have specific delivery preferences, please let us know, and we’ll do our best to accommodate them.

If you're unavailable during the scheduled delivery time, our courier will attempt to contact you to reschedule. You may also arrange for a neighbor or trusted person to receive the delivery on your behalf or collect it from a local depot or parcel shop.

If you experience a delay with your delivery, please contact our customer service team. We will investigate the issue and provide an updated delivery timeframe as soon as possible.

Yes, all of our products come with a 24-month warranty. This covers manufacturing defects and ensures your furniture is built to last. For more details, please refer to our warranty policy.

We use high-quality, sustainable materials. Each piece is crafted with durability and design in mind.

Some items may require minimal assembly, which is clearly stated in the product description. Assembly instructions are provided, and for certain products, we offer an assembly service at an additional cost.

Each piece of furniture comes with care instructions to help you maintain its quality and appearance. For general advice, we recommend dusting regularly, avoiding direct sunlight, and using appropriate cleaning products based on the material.

At Marcel Olsen, we prioritize craftsmanship, sustainability, and timeless design. Our pieces are designed to last, using high-quality materials and eco-friendly production processes. Our direct-to-customer model also allows us to offer premium furniture at more competitive prices.

Yes, we are committed to sustainability and use eco-friendly materials and processes wherever possible. Our furniture is designed to be both stylish and environmentally responsible.

Yes, we offer free fabric and material samples so you can experience the quality and finish before making a purchase. Please contact our customer service team to request samples.

If your product arrives defective or damaged, please contact us immediately upon delivery. Our team will promptly assist you with arranging a replacement or a refund.

You can retrieve your invoice by logging into your account or by checking your email for the message titled "Invoice and Order Confirmation." If you need any assistance, feel free to reach out to our customer service team.

If you’ve forgotten your password, use the “Forgot Password” link on the login page. You will receive instructions to reset your password via email.

No, we operate as a modern online business and do not have physical shops or agents. This allows us to keep operational costs low and offer higher quality furniture at more competitive prices. Free delivery by appointment is offered, and if you're not satisfied, you can return the furniture for a full refund.

We take all complaints seriously and aim to resolve them promptly. Please contact our customer service team with details of your complaint, and we will work to address and resolve the issue as quickly as possible.

We occasionally offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on any special offers.

Enter your discount code or voucher at checkout in the designated field. The discount will be applied to your total order amount before you complete the payment.

Yes, customer reviews are available on our website for most products. You can read about other customers’ experiences to help inform your decision. You can also visit our Trustpilot page for all our customer reviews. We have an excellent score and a high level of customer satisfaction.