FAQ
Table of Contents
How do i make an order?
Complete your order on our website, alternately please send us an email for a quotation info@marcelolsen.
What payment methods do you accept?
We accept:
Credit and debit cards: Visa, Mastercard and American Express.
Local Payment methods: Ideal, giropay, Bancontact, and EPS.
Apple Pay and Google Pay.
Financing through our partners at Klarna.
CAN I PAY BY INSTALMENTS?
Yes you can pay by instalments, select our partner klarna on the check out page.
CAN I PAY CASH ON DELIVERY?
No, We do not offer this facility.
CAN I PAY ON ACCOUNT?
No, We do not offer this facility.
I AM A COMPANY CAN I RECLAIM THE VAT?
Yes. Add your vat number at the check out to the billing address and the vat will be deducted from the price.
Do I have to pay customs and duties?
There are no customs or duties to pay within the EU.
DO I HAVE TO PAY FOR DELIVERY?
Free delivery in central Europe please look at the chart.
DO YOU HAVE ANY PHYSICAL STORES OR SHOPS?
We do not have any physical stores. All Marcel Olsen furniture is direct from our website. You can visit our Brand Store in Alicante, Spain to view our Furniture.
WHERE ELSE CAN I BUY OR SEE YOUR PRODUCTS?
You can not buy or see our products anywhere else. Only on the website.
How can I track my order?
Once your order has been dispatched you will receive an email confirmation. Your local courier company will be in contact with you with delivery infomation.
Can I ship my order to a different country?
Yes you can.
You can choose the shipping country at the checkout page. There is a flag in the top right corner on the main page of the website, please use this to select the billing country. The shipping country can be different to the billing country.
CAN I SHIP MY ORDER TO A DIFFERENT ADDRESS?
Yes. Add the delivery address at the check out.
DO YOU OFFER CUSTOMISATION?
Yes, we do.
We have a large selection of different leathers, fabrics and wood finishes for our custom bespoke furniture service.
CAN I BUY YOUR FURNITURE IN A SPECIAL COLOUR?
Yes, any colour you want. We will manufacture in the colour of your choice.
CAN I BUY YOUR FURNITURE IN THE COLOURS OF MY BRAND?
Yes, any colour you want. We will manufacture in the colour of your choice.
WHY ARE THE PRICES LOWER FROM ONLINE STORES?
Online stores have zero or very low property operating costs and can sell at a better price.
Online stores are fully automated, paperless and require minimal staffing.
HOW LONG IS THE GUARANTEE?
10 years guarantee.
